Shipping & Delivery Policy

Last updated: October 23, 2026

Where we ship

skin99 sells and ships within the United States. We do not currently offer international shipping. Available delivery services depend on the destination and the dimensions of the product. If checkout cannot accept your address, contact us before placing an order through another address.

Free standard shipping

Standard shipping is free on all accepted U.S. orders, with no minimum purchase. If you choose an optional paid delivery upgrade offered at checkout, its charge must be disclosed before payment. We will not add an unexpected shipping surcharge after accepting your order.

Order processing: 1–3 business days

We prepare, pack, and hand your order to the carrier within 1–3 business days after receiving your completed order, including payment authorization and the information needed to fulfill it. Orders received on weekends or holidays enter processing on the next business day.

For this policy, business days are Monday through Friday, excluding U.S. federal holidays.

Standard delivery: 3–5 business days after dispatch

Standard delivery within the United States is estimated to take 3–5 business days after the order is handed to the carrier. This transit period is additional to the 1–3 business days needed to process the order.

The combined estimated time from a completed order to delivery is therefore 4–8 business days. Weekends and U.S. federal holidays are not counted. Delivery estimates may be affected by carrier disruption, weather, or other transit delays; they do not remove your rights under the delay and delivery provisions below.

Contact supportsking@gmail.com before ordering if you need equipment by a specific date.

Delayed or unavailable items

If we cannot meet the applicable dispatch deadline, we will notify you, explain the revised timing if known, and offer a choice between waiting and cancellation with a full refund for the unshipped items. We will not extend the deadline without your agreement. If you decline or do not agree to the proposed delay, we will cancel and refund the affected unshipped items promptly.

Shipment updates

We will send shipment information to the email address used for your order. Where the carrier supplies tracking, we will include it. Some orders may arrive in separate parcels; this does not create an additional standard shipping charge.

Address changes and failed delivery

Check your delivery details before placing an order. Contact us immediately if a correction is needed. Once a parcel has entered the carrier network, changes may not be possible.

If a parcel is returned because of an incorrect customer-provided address or an unclaimed delivery, we will contact you about a refund or a new shipment. Any new delivery cost must be disclosed and accepted in advance. We will not charge a reshipping fee for our own addressing error.

Missing, damaged, or disputed deliveries

Contact us if a parcel is missing, arrives damaged, or is marked delivered but cannot be located. We will investigate with the carrier and work with you on an appropriate remedy. A tracking scan alone will not automatically end our review of a delivery dispute. We do not require you to resolve our carrier claim before we consider your consumer rights.

Weather, carrier disruption, and other events can affect delivery. Such events do not remove any refund or other remedy required by law.

Contact

Email: supportsking@gmail.com

Phone: +13157361120

Mailing address: Sundown Ski Patrol Inc, 4502 Commercial Dr, New Hartford, NY 13413, United States.