Returns & Refunds Policy

Last updated: October 23, 2026

Our 30-day return policy

You may request a return within 30 calendar days after your order is delivered. This policy applies to purchases from skin99. To begin, email supportsking@gmail.com with your order number, the item you wish to return, and the reason for your request. If you cannot locate the order number, provide the name and email address used at checkout so we can help identify the purchase.

Contacting us within the 30-day period preserves your request while we provide return instructions. A delay in our response will not shorten your eligibility.

Condition of returned products

For a change-of-mind or sizing return, items must be unused, clean, undamaged, and complete with their original tags, accessories, manuals, and product packaging. You may carefully inspect an item or try on footwear indoors without using it outdoors or altering it.

Skis and snowboards must not have been ridden, drilled, mounted, or modified. Boots must not have been heat-molded or used outdoors. These conditions apply to voluntary returns; they do not remove your rights if an item was defective, damaged, incorrect, or not as described when supplied.

A discount alone does not make an item nonreturnable. Any product-specific exception to voluntary returns must be clearly disclosed before purchase and cannot override applicable consumer rights.

How to return an item

1. Contact us within the return window.

2. After contacting us, follow our return instructions and send the authorized return to: Sundown Ski Patrol Inc, 4502 Commercial Dr, New Hartford, NY 13413, United States. Include “skin99 return” and your order reference with the parcel. Use a trackable carrier service and keep your shipping receipt; if the carrier cannot deliver the parcel to this address, contact us before sending it.

3. Send the item within 14 calendar days after receiving the return instructions. If you need additional time, contact us before that period expires.

4. Pack the product securely, include your order reference, and retain your carrier receipt and tracking information.

We will not use an authorization requirement to deny a return that you are entitled to make by law.

Return shipping and fees

For a change of mind, a size selected incorrectly by the customer, or an item no longer needed, the customer pays the direct cost of return shipping. Follow the return instructions above and check that your chosen carrier accepts the parcel for the stated address before purchasing postage, especially for oversized equipment.

If we supplied an incorrect, defective, damaged, or materially misdescribed item, we cover the necessary return shipping. Contact us first so we can arrange the return or agree on reimbursement of reasonable postage.

We do not charge a restocking fee for an eligible return. Standard outbound shipping is free and will not be retroactively deducted from your refund.

Damaged, defective, or incorrect items

Contact us as soon as reasonably possible with your order details and a description of the issue. Photos of the item and packaging can help, but we will consider another reasonable way to document a problem when photos are not available. Keep the item and packaging until we explain the next steps.

We will arrange an appropriate remedy, which may include a replacement, repair where appropriate and agreed, or a refund, subject to your legal rights. The voluntary 30-day return window does not limit statutory remedies for defective or misdescribed goods.

Refunds

We will inspect an authorized return and issue the eligible refund within 7 business days after receiving it. We will email you if there is an eligibility issue and explain the reason. Any deduction must be lawful, justified, and communicated; we do not impose undisclosed fees.

The refund covers the amount paid for the returned item after discounts, together with applicable refundable taxes. Refunds go to the original payment method. If that method cannot receive the refund, we will arrange a lawful alternative with you. We do not substitute store credit without your agreement.

Your bank or payment provider controls when the credit appears in your account. Contact us if you have not received it within 10 business days after our refund confirmation. Where law requires an earlier refund, that deadline applies.

Exchanges

To request another size or product, contact us before sending anything back. Exchanges depend on availability. If an exchange cannot be arranged, we will process an eligible return and you may place a separate order. Any price difference will be explained before you agree.

Contact

Email: supportsking@gmail.com

Phone: +13157361120

Mailing address: Sundown Ski Patrol Inc, 4502 Commercial Dr, New Hartford, NY 13413, United States.